🚚 Shipping

Dispatch

Orders ship within 1–3 business days. You'll get a tracking number by email.

Cost

Shipping is calculated at checkout based on your order. Australian orders over $150 ship free. New Zealand and US shipping available.

📍 Free local pickup (Perth)

Live in Perth? Choose Free Local Pickup at checkout and you won't pay any shipping. Hayden will email you to arrange a time and place once your order is ready. Pickup is for Perth, WA only. If you pick it from outside Perth by mistake, we'll be in touch to sort out postage.

Delivery times

Perth metro 1–3 days · Regional WA 3–7 · Interstate 3–8 · NZ 6–14 · USA 10–20 business days. These are AusPost estimates, not guarantees.

Lost or damaged parcels

Every order is packed carefully, but once it's lodged with Australia Post, delivery is in their hands and claims go through them:

Report a missing parcel →
Lodge a compensation claim →

Address

Please double-check your address at checkout. Redelivery fees apply if a parcel comes back.

🔒 Refunds & returns

Cancellations

Email haydenprints3d@gmail.com straight away. Orders can be cancelled before printing starts.

Returns and exchanges

Because each item is made for your order, returns and exchanges aren't available. Please check details and options before buying.

Faulty prints

If something arrives with a print defect, email photos within 48 hours and Hayden will look at a reprint. This doesn't cover transit damage.

Custom orders

Once you approve a quote and pay, custom orders are non-refundable as the design and print time can't be recovered.